Refund and Returns Policy

At BMWMODZPARTS.store, we specialize in performance and tuning components specifically for BMW vehicles. Due to the nature of aftermarket automotive parts, we maintain a structured return policy to protect both our customers and our brand integrity.

Please review the policy carefully before placing your order.

Eligibility for Returns

We accept returns under the following conditions:

The item must be unused, uninstalled, and unmodified
The item must be in original manufacturer packaging
All included hardware, manuals, seals, and accessories must be present
The return request must be submitted within 14 days of delivery

Performance parts that have been installed, test-fitted, tuned, or used in any way are not eligible for return.

2️⃣ Non-Returnable Items

The following items cannot be returned:

ECU tunes, software, or digital products
Special order or custom-built items
Clearance or final sale products
Electrical components that have been plugged in
Items showing signs of installation (bolts tightened, gaskets compressed, mounting marks, etc.)

Due to the sensitive nature of performance upgrades, once installed, parts cannot be resold as new.

3️⃣ Fitment Responsibility

BMWMODZPARTS.store provides compatibility information on each product page. However, it is the customer’s responsibility to verify:

Exact BMW model
Year
Chassis code (F-Series, G-Series, etc.)
Engine variant

If you are unsure, contact us before purchasing. Returns due to incorrect fitment ordered by the customer may be subject to a restocking fee.

4️⃣ Restocking Fees

Approved returns may be subject to a 15–25% restocking fee, depending on:

Manufacturer policies
Condition of returned item
Packaging integrity

Original shipping fees are non-refundable.

5️⃣ Damaged or Incorrect Items

If you receive:

A damaged item
A defective part
An incorrect product

You must notify us within 48 hours of delivery with:

Clear photos of the item
Photos of packaging
Order number

We will review and provide a replacement or resolution as quickly as possible.

6️⃣ Return Authorization Required

Do NOT ship items back without approval.

To initiate a return:

Email: support@bmwmodzparts.store
Include:

Full name
Order number
Reason for return
Photos of item

Once approved, you will receive return instructions.

Unauthorized returns will be refused.

7️⃣ Refund Processing

Once we receive and inspect the returned item:

Approved refunds are processed within 5–10 business days
Refunds are issued to the original payment method
Shipping costs are not refunded unless the error was ours

8️⃣ Warranty Claims

Most branded products carry a manufacturer warranty. Warranty claims must follow the specific brand’s guidelines and may require:

Proof of professional installation
Diagnostic reports
Serial numbers

BMWMODZPARTS.store assists with warranty coordination but final decisions are subject to manufacturer approval.

9️⃣ Order Cancellations

Orders may be canceled only if they have not yet shipped.

Once shipped, the order falls under our standard return policy.

Special order and custom items cannot be canceled once processed.

🔥 Our Commitment

BMWMODZPARTS.store is built for BMW enthusiasts who expect quality, reliability, and performance. We stand behind the parts we sell and aim to provide a transparent and fair return process.

If you have questions before purchasing, we strongly encourage you to contact us.

Upgrade with confidence.